Hendy Group has confirmed it is moving to a new regional operating model that will see changes within its senior management team across multiple departments.
The 60-site dealer group confirmed to AM that one immediate consequence of the restructure is that a range of new roles are being advertised internally and externally.
However, it said the group’s total number of senior managers is expected to remain unchanged, once the transition to a regional model has been completed.
Hendy will also be appointing a new aftersales director, fleet & leasing director, head of used vehicle performance and head of franchise performance.
While many administrative functions will remain centralised, there will now also be new ‘Central’, ‘West’ and ‘East’ divisions, each served by at least one head of operations and a team of general managers overseeing individual sites.
Duncan McPhee (pictured), who joined Hendy Group as its new chief operating officer in August, said: “Changing to a regional model means we will be better able to evaluate and steer performance of a site or area across the group.
“This move will also foster new opportunities for growth, enhance efficiencies, streamline communication and improve collaboration across sites to maximise performance.
“We’re creating new reporting lines, and changes in how systems and processes are set up.”
Hendy Group has been running for 165 years and has grown from a small business in Whitchurch, Hampshire, into a major dealer group with over 1,600 colleagues and more than 20 brands across 60 locations.
Paul Hendy, the group’s chief executive, added: “This incredible journey of a family business has been marked by significant milestones, including large-scale acquisitions that have expanded our reach and capabilities.
“In line with our vision and values, we’re committed to demonstrating adaptability, curiosity and a willingness to learn in pursuit of excellence; this involves not just reacting to changes but proactively shaping the future.
“Now is the time to set the stage for our continued success for the next 165 years.”
McPhee’s appointment was made late this summer in order to “support the executive board as it prepares for its next phase of growth”.
His role as COO at Hendy is to oversee daily operations and drive performance across key areas, including car and commercial vehicle sales, aftersales, logistics, marketing, finance and insurance, and customer experience.
